eDocs
When activated eDocs provides the lender the ability to upload a closing package. Once the package is available, the vendor is notified via e-mail and a link to the documents is included. Due to the sensitive nature of these documents we do not include them as an attachment to the e-mail or within XML integration messages. The vendor must log into their account to retrieve them. The package can be set to expire on a certain date, removing the vendors’ access privileges. The exact date and time the documents are downloaded is logged for accountability purposes.

Investor Module
When loans are sold to investors, certain documents from the file (appraisal, title work, etc.) may be requested by the investor to review. This module was designed to provide the lender a secure method for accomplishing this task. Any document that is associated with an order can be made available to an investor.

Internal Workflow
Normally as documents are uploaded to the system they are associated with a specific service on a specific order. Once uploaded the vendor assigned to that order is notified, and in cases where a vendor is integrated the document is sent automatically. Internal workflow provides the lender with the option of uploading a document to the order for internal use only. The vendor does not receive notification that the file was uploaded and they do not have access to it. Only the lender can access the file. This is a significant feature for controlling files that would normally be sent internally via e-mail, adding them to an already controlled and monitored environment.

Reporting Module
Reports can be generated against any data that passes through our system, from the vendor or the lender. These reports can be customized to meet specific needs of a lender, providing a standardized reporting model regardless of the vendor. Many lenders require some level of reporting from their vendors and our solution includes the ability to automate this process. Reports can be viewed online or sent as an e-mail attachment.

Appraisal Dispute
A growing industry wide problem is the undocumented request by a lender disputing the value of a completed appraisal. We provide a mechanism that adds control, documentation, and accountability to the appraisal dispute process. If activated, a lender can dispute any completed appraisal by creating an appraisal dispute form, attaching supporting documentation, and adding any necessary comments. Once the dispute is submitted the appraisal vendor is notified and receives the supporting information, either manually or via xml integration. After the resolution by the appraiser, the dispute is updated to include any comments and/or supporting documentation and the lender is notified. We maintain a history on the order of all changes that were made to the report for quick reference, specifically value changes. Reports can be generated showing all disputes and/or changes, and can be customized to meet the exact specifications of a lender. E-mail notification can also be added to the dispute process, notifying defined parties if a value change occurs.